Pre-Sales Questions

Supported Systems

• Can I use the free Wordpress.com blog with OptimizePress
• Will OptimizePress work with my Autoresponder / Email Service Provider?
• Which browsers, browser versions and operating systems have you tested OptimizePress with?
• What is the Minimum Screen Resolution for using OptimizePress?

Most Common Pre-Sales Questions

• How many pages or sites can I build with OptimizePress?
• Can I Upgrade to publisher or pro account later?
• [Licensing] What do you count as one "site" for licensing?
• OptimizePress Minimum Requirements
• What happens with updates and support after 1 year?

Payments & Payment Methods

• Can I get a Tax invoice for my purchase?
• What payment methods do you accept?

Licensing Questions

• What does personal use mean?
• [Licensing] Do subdomain installations count against my licenses?
• Can I Get A Developer License?

Feature Questions

• Is OptimizePress Mobile Ready?
• OptimizeMember Feature List
• Where can I see the templates included with OptimizePress?
• Can I use OptimizePress in my language?
• Can I use OptimizePress pages in Facebook Tabs?

Other Pre-Sales Questions

• Can I use the OptimizePress LiveEditor pages for editing my existing site pages?
• Can I switch from the OptimizePress plugin to theme without losing pages
• Do you have any example sites or site showcase of sites built with OP2?
• Can I download OptimizePress to more than one computer?
• Do I need to keep the “Powered By OptimizePress” text in the footer of my sites?
• Does OptimizePress support Wordpress Multisite

See all 9 articles

New

Accounts: Licensing

• Where do I find my Developer keys?

Announcements

• ★ WordPress 4.5 Release Affects LiveEditor Functionality
• WordFence Causing LiveEditor Issues
• OverlayOptimizer Broken when using WordPress 4.5
• Important OptimizeMember Paypal Fix (July 2015)
• Known Issues & Bugs

Theme & Plugin Compatibility Guides

• ★ Compatible Themes Guide
• LeadPages Connector Plugin
• Avada Theme (ThemeFusion)
• Divi Theme
• Headway Theme
• Menu Social Icons Plugin

See all 13 articles

Most Common Questions (New)

• Login emails not sending to members (OptimizeMember)
• How Do I Know What OptimizePress Template Was Used to Build a Site I Like?
• LiveEditor Problems
• Duplicate a menu/header on multiple pages in LiveEditor

Current Issues (2.5.2)

• Twitter Share Count Problem
• Problem when publishing normal pages - Warning Cannot Modify Header Information
• WordPress Sidebars Messed Up in Chrome Browser
• OptimizeMember Not Sending Passwords (WordPress 4.3)
• Drop down Menus Not Selectable (Firefox 4.0)
• Small Space Under Header When Link Is Removed

See all 7 articles

OptimizeMember Manual

• Using Download Restrictions with NGINX
• Collecting Custom Information At Registration
• How to add a CAPTCHA to OptimizeMember forms
• Subscribe User to New List on Manual Role or Level Update
• How to add a terms and conditions box to checkout form
• How packages work and are applied to users

New Training Center

LiveEditor Features

• Copy and Paste Row Feature

Membership Site & Course Selling

• Hide a protected page from WordPress menus
• How to test your membership or payment process
• Create a Membership Login Page

Customizations

General Customizations

• Remove dates from Facebook comments
• How to change menu font size?
• Remove the Comment Dates of your WordPress Comment Section
• How to I redirect to another page after a set time?

LiveEditor Customizations

• Change Logo / Header link
• Scaling of full width row background image on mobile
• Remove Row Background Image on Mobile
• Adding Full image background
• Add an optin form to sidebar of my non-OP theme blog
• Customize Comment Font Size

See all 17 articles

LiveEditor Element Customizations

• Change text color for caption in “images” element
• How to customize the Login Element button
• How to change the pricing table background colour

Blog Theme Customizations

• How to move the LOGO to the right?
• Remove Comments Count from Recent Posts Sidebar
• Put background color behind widget titles in blog sidebar.
• How to modify header height of Navigation Menu alongside Logo (in Blog pages)
• How to center Blog footer navigation
• How to center Blog Navigation (both nav bars in header)

See all 9 articles

OptimizeMember Customizations

• Customize Checkout Forms (OptimizeMember)
• How to change text strings on OptimizeMember elements

Getting Started - New to OptimizePress 2.0

Training

• Launch Funnels & Pages (LaunchSuite)
• Protecting Your Content (using our OptimizeMember plugin)
• Using Membership Elements in OptimizePress
• Create Your Membership Content (Pages)
• Membership Sites & Portals
• OverlayOptimizer

How to Get Help

• Troubleshooting Guide
• Search Our Knowledgebase
• Our Support Policy
• Top 10 Frequently Asked Questions
• Before You Submit a Ticket...

Installation Guides

• [API Keys] Where to find your API Keys?
• Pre-Installation Setup Guide
• Wordpress Installation
• Increasing Your Upload File Size Limits
• Install OptimizePress Theme via WordPress
• Install OptimizePress Plugin via Wordpress

See all 8 articles

Start Here

• Ultimate Getting Started Guide
• Why do I need to whitelist my server IP Address
• Updating to 2.3.3.1
• 4.0.1 WordPress Patch
• Where do I login to OptimizePress?
• How to Update / Upgrade OptimizePress

Step by Step Guides

• How to install a content template
• Update URL References after moving domain
• A Guide to Using Video
• Integrate Your Autoresponder or Email Service Provider
• Setup a Landing Page / Squeeze Page
• Using Video with OptimizePress

See all 7 articles

News & Annoucements

• Thank You For Contacting Us
• You are not eligible for new updates Message
• WYSIWYG Editors and Wordpress 3.9
• Paypal Auto-Return Bug - March 2014
• OptimizePress Server Update Information
• 2015 Holiday Support Opening Hours

See all 8 articles

Integrations

Affiliate Platforms

• iDevAffiliate
• AffiliateWP

Email Integrations

• Integrating with ARPReach
• Integrating with AWeber
• Integrating with iContact
• Integrating with GetResponse
• Integrating with GotoWebinar
• Integrating With Mailchimp

See all 16 articles

Payment & Gateway Integrations

• Integrating Stripe with OptimizeMember
• Integrating with Paypal (Setup Guide)
• Integrating with Clickbank
• Integrating with JVZoo
• Integrating with JVZoo (Advanced)
• Integrating with Office Autopilot / Ontraport Gateway

See all 9 articles

Infusionsoft Integration (Payment & Email)

• Integrating with Infusionsoft (Payment Integration)
• Integrating with Infusionsoft (Email Integration)

Third Party Membership Plugins

• Wishlist Member Login Form Fix
• Integrating with Digital Access Pass (DAP)
• Integrating with Wishlist Member (WLM)

Other Integrations

• Use SendGrid to send emails generated by WordPress & OptimizeMember
• Using the Mandrill App to Process OptimizeMember Emails
• Using Shopify with OptimizePress
• Using Gumroad with OptimizePress

OptimizePress Manual

Getting Started

• Switching between OP2 Theme and Plugin
• 2. OptimizePress Theme & Plugin Differences
• 4. How to setup a menu in OptimizePress (LiveEditor Pages)
• 5. How to set Permalinks for your Wordpress site

Useful Plugins & Tips

• Recommended Plugin for Creating Image Galleries
• Using the Disqus comments system on Optimizepress
• Complete Plugins Guide
• Create a Contact Form for your site
• Create Simple Popup Windows with Alligator Popup

OptimizePress Affiliates

• How to create individually tracked OptimizePress affiliate links

OptimizePress Basics

• How do we setup the OverlayOptimizer to popup on a timed delay or exit intent
• Customize or remove Footer Links on LiveEditor Pages

Blogging with OptimizePress

• How to Add a Menu to Your OptimizePress Blog
• Using the OverlayOptimizer On Blog Posts and pages
• How To Hide Comment Counts in Posts
• How to Replicate OP2 Blog Homepage Featured Area?
• How to Manually Control Blog Post Excerpts
• Blog Setup Guide

OptimizeMember Documentation

• Accepting non USD currency in OptimizeMember Pro Forms
• Sell instant access to a Page & Product
• How to Hide the WordPress Admin Bar for Logged In Users
• How do I create a custom country list for the OptimizeMember registration form?
• Creating Package Upgrade Buttons or Forms
• How to cancel your customers PayPal subscription

See all 17 articles

Using the LiveEditor

• How to adjust row height / row padding
• How can I create menus that will link to different parts of the page?
• How to use the Progress Bar element
• How to use the delay timer for elements or buttons

OptimizePress & Wordpress Basics

• How to set Facebook Share Information ( description and image / thumbnail )
• How to show profile images next to comments
• How to remove the Powered by OptimizePress footer message
• How to set a page as your home page
• How to make navigation bar items / links open in a new window

Membership Sites & Portals

• How to create a URL order link (for Paypal)
• Customizing Your Login Welcome Page (Using different login welcome pages)
• Manually add a package to a user / member / customer
• Shortcodes / Merge Codes to Add functionality to your Membership site
• Scripting - Advanced PHP Conditionals
• Create Profile Modification / Change Password Page

See all 12 articles

Marketing Funnel Setups

• How do I setup a launch funnel in OptimizePress
• How do I do upsells with OptimizePress?

OptimizeMember - Advanced

• Understanding Custom Registration/Profile Fields In A CSV Import File
• Customize Membership Home Page
• Adding Members to OptimizeMember from External Platforms
• How do I track conversion rates for OptimizeMember
• How to add tracking code to an auto-return or thank you page
• How to use a custom button image for an order button

Other Integrations

• Where do we add tracking and retargeting pixels?
• Using Vuhuru Video Player Code
• Integrating Transposh plugin (translation plugin) to Live Editor

Advanced Tips

• How to prepopulate fields in optin forms
• Remove / Replace Flowplayer Logo
• How to Export a Page Template
• How to use Typekit on OptimizePress pages
• How to duplicate Facebook Comments on more than one page
• How to add a slider to your OptimizePress page

See all 9 articles

FAQ & Troubleshooting

Accounts & Billing Questions

• Where do i renew my support & updates license?
• I have upgraded my account but my new licenses are not showing
• How do i get more licenses?
• Pricing for Support & Updates Renewal After 1 Year
• What is the VAT / Tax fee I have been charged?
• I haven't yet received my logins for OptimizePress

See all 10 articles

Installation Questions

• Parse Error Syntax Error T_FUNCTION ....
• I can't install OptimizePress
• Why doesn't the auto update show in my Wordpress Dashboard
• Are you sure you want to do this? Plugin / Upload Install Error
• ERR_CONNECTION_RESET when uploading plugin
• OptimizePress downloads as folder/file not zip

See all 8 articles

Error Messages

• Forbidden Error on Updating OptimizePress
• Notice: Use of undefined constant OP_SN

Page Questions

• How to enable comments / discussion on a page or post
• Page element disappears on mobile

LiveEditor Questions

• ★ LiveEditor Troubleshooting Steps
• Template Preview Shows White Screen
• How can I delete content templates?
• Template appears to be uploaded but does not show
• Content Disappearing on LiveEditor Pages
• Exit Redirect / Exit Pop Not working after Hashtag

See all 21 articles

Design Questions

• Flowplayer Video Fullscreen Option Not Working
• Pre Tags Do not Wrap in LiveEditor
• Strange Formatting of Pasted Text
• How do I change the page background image?
• White overlay on landing page background

Using Plugins with OptimizePress

• Wrong pages showing in my OptimizePress Menu / Navigation
• Yoast Focus Keyword and SEO Data

OptimizePress Club & Clubhouse

• Can I access Clubhouse content if I cancel?
• How do I access the OptimizePress Club content?

Getting Started Questions

• Fatal error: Cannot redeclare akismet_fix() Error
• Can't set my page as blog posts listing page
• Amazon S3 Video Playback Errors and how to solve them
• [API Keys] Problem with your API key - Troubleshooting Licensing Issues
• Why am I getting the error message saying Unable to connect to OptimizePress Security & Licensing service?
• Installation Error - Could not copy file...

See all 11 articles

General & Wordpress Questions

• Umlauts not working
• How to Force file downloads when using file download elements on your site with OptimizePress.
• How To Speed Up & Secure Your OptimizePress Sites Using Cloudflare
• Blank White Screen after the OP2 Theme Update
• Not Able to login to Wordpress - Error while checking for update
• If you get error - You do not have sufficient permissions to access this page

See all 16 articles

Integration Questions

• Using FREE CloudFlare SSL with OptimizePress
• Mailchimp Integration not working
• Hiding times and dates on Facebook comments
• Facebook Comments Not Showing
• Wrong Menus showing on LiveEditor Pages with Wishlist
• Facebook sharing details are not updating

See all 13 articles

Email Marketing Integrations

• User not registered at Mailchimp after opt-in
• 404 Page Not Found Process Optin Form Error
• How to setup ActiveCampaign with OptimizePress
• 1ShoppingCart (1SC) opt in form giving error "Your IP address has been blocked"
• Do you integrate with SendReach
• Can I use drop down or select fields within the opt-in forms in OptimizePress?

See all 7 articles

Customizations Questions

• Remove the white border in Video Thumbnail & Lightbox pop up window
• How to change the Signup Now | Forgot Password? field of the Membership Login Form?
• How to center text in the page listings element
• Why don't all my pages update after changing the Global Settings for the Header?
• Can I setup a specific time based timer ( Countdown timer )
• How to remove header on blog

See all 9 articles

Launch Suite Troubleshooting

• Remove additional link in launch navigation
• Extra funnel navigation thumbnail showing that can't be removed
• Too many redirects error on launch page
• How do I remove or rename a Launch Funnel?

Blog Questions

• How to Use or Hide The OptimizePress Author Box
• Facebook Like Box Hidden Behind Optin Box on Blog Sidebar
• Blog page won't show blog posts
• Blog Error - Warning: _() expects exactly 1 parameter
• Can I use the Homepage Feature Area on All Pages?

OptimizePress 1

• How to update OptimizePress 1.0
• I see strange ads or codes on my site and I think I might have been hacked. What do I do?
• OptimizePress 1 Site flagged as file contains eval or base_64 code
• Important OptimizePress 1.0 Security Update
• How do I update to latest version of OP1 & will I lose my content?
• OptimizePress 1 options disappeared after installing OP2

OptimizeMember FAQ

• Allow users to login with email address not username
• Re Send Registration Access Links
• Can I add other services to the Mailing List / Autoresponders in OptimizeMember
• Elements hidden from admin on LiveEditor
• Error - Your Link Expired (Paypal)
• Lost Password redirects to root domain on multisite installation

See all 10 articles

Integration & Compatibility Questions

• Setup your Amazon S3 Bucket Permissions to Protect videos you use in the video player element
• Do you integrate with WSO Pro / Warrior Plus
• Do you integrate with WooCommerce?
• Does OptimizePress work with Zaxaa?
• Does LearnDash work with OptimizePress?
• Do you integrate with Constant Contact

See all 10 articles

Membership Site Questions

• How can I hide the Wordpress Toolbar / Admin bar
• How to hide specific content on a page with OptimizeMember
• How do I edit the description for a membership page?

Affiliate Questions

• How do I withdraw commissions from my OptimizePress Affiliate account?
• How do OptimizePress affiliate payments work
• How can I become an affiliate and promote OptimizePress?

OptimizeMember Troubleshooting

• How to Fix Membership Pages Not Showing Up on Navigation Menus
• Clickbank IPN Error 403 (Invalid IPN URL)
• Error #36. Transaction failed: Fail to obtain approval for the online transaction
• ERROR: Unexpected txn_type/status
• Stripe Fatal Error After Payment
• EOT settings not working or user not being demoted after cancelling subscription

See all 21 articles

Helpdesk Templates

Home Page Templates

• Step 1: Frequently Asked Questions
• Submit a Ticket
• Pre-Sales