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Top 10 Frequently Asked Questions

1.  I haven't received my logins for OptimizePress

Follow our guide to getting your logins in this article if you have just purchased and have not yet received your logins for OptimizePress.  Click here to access the article

2.  How do I become an affiliate for OptimizePress?
If you are thinking about becoming an affiliate for OptimizePress please read these important steps showing you how to apply to join our program

3.  I have an issue with the LiveEditor (troubleshooting)
If you're having problems with the LiveEditor pagebuilding system see this guide which will help you troubleshoot your issues

4.  My site is showing an error "Problem with your API key" in the Dashboard or General settings
If you are experiencing issues with your site API key (showing warnings in your dashboard) this can be due to a number of reasons. See this guide on troubleshooting this issue

5.  How do I translate my OptimizePress site to another language
OptimizePress 2 is compatible with the codestyling localisation plugin which allows you to change almost any texts in the platform so you can modify the front-facing pages built with the platform to fit the language of your site audience.  This article shows you how to do this in more detail

6.  I get errors when I try to install OptimizePress through Wordpress
Sometimes hosting restrictions and other settings can stop you uploading OptimizePress through the Wordpress dashboard. See this article for a guide on what to do next

7.  I have issues with video playback on my site / My videos don't play on certain browsers
Video can be very tricky when you're trying to get it to work across the various browsers and platforms available across the web.  Although our built in video player is compatible with all major browsers, the problem often lies with the source video that you are using.  Our handy video guide will help you with the common pitfalls and how to get over them



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