Search for answers:
Customer Notices: WordPress 4.5 Affects LiveEditor Functionality - See this article WordFence Plugin Affects LiveEditor - See this article

Duplicate Contact Created in Infusionsoft

If you are using OptimizeMember for your membership and Infusionsoft for your CRM/Payment processor and are experiencing a duplicate contact being created in Infusionsoft at purchase, please read this article.

This issue can happen if you are using Infusionsoft checkout process to create your buyer, but also setup a mailing list integration inside optimizeMember for the same user level.

To check this, Inside you OptimizeMemeber site go to OPtimizeMember > General Options > Define Mailing List/Autoresponder Configurations and then check the user level that you are setting up access for - and ensure that no integration is setup here.

If you have an integration setup for a level which you are processing inside of Infusionsoft - you dont need to integrate here too as the buyer will be setup as a member through the infusionsoft order process - the integrations here for list integrations are generally if you are processing a sale on your OptimizePress site and then want to send them to Infusionsoft as a contact

 

Didn't find an answer to your question? Contact Our Support Team (Submit a ticket)
Was this article helpful?
0 out of 0 found this helpful
Follow

Comments

Other Help Categories:

Get Started Guide

Watch our Ultimate Getting Started guide video

Pre-Sales Questions

Ask questions before purchasing our products

Login Problems

If you're having issues logging into our members hub

Accounts & Billing

Update your billing, request a refund and other accounts help

API Key Issues

Get help with licensing your site and API key issues

Membership Help

Get help creating Membership portals and courses

LiveEditor Help

If you need help using or troubleshooting the LiveEditor

Integrations

Find out about the many integrations possible with OptimizePress

Affiliate Questions

Have questions about promoting OptimizePress

Clubhouse Questions

Questions about our Clubhouse Membership Subscription