Search for answers:
Customer Notices: WordPress 4.5 Affects LiveEditor Functionality - See this article WordFence Plugin Affects LiveEditor - See this article

How to cancel your customers PayPal subscription

There may be times where you would need to cancel your customers pre approved payments (subscriptions). To do this, please follow the steps below.

If you are using the new Paypal interface, follow these steps:

1. Login to Paypal
2. On the top menu, go to "More"
3. Then go to "reports" (it is in the drop down under "more")
4. Under "other reports" near bottom, click on "Recurring payments - user profiles"
5. Choose "active" from the drop down and click the "View" button.

You should then see a list of all subscriptions from users and should see a way to cancel them from there.

If you are using the old Paypal, follow these steps:

1. Login to Paypal
2. Click on "profile" link near top.
3. Click "My Selling Tools"
4. Under the section "Getting paid and managing my risk" (may have to click to open it if it is not expanded) - click the "update" button under "My automatic payments"
5. You should see a list of customers that can be filtered by the options in the drop down menu the same way as the above options for the newer version of Paypal.

 

Note: Your customers can also cancel their own subscription through their paypal account. To make that a little easier, you can put a cancellation button on your site by going to "OptimizeMember > Paypal Buttons > Paypal Subscr Cancellation Button" and add the shortcode into a "custom html/shortcode" element in the live editor.

Didn't find an answer to your question? Contact Our Support Team (Submit a ticket)
Was this article helpful?
0 out of 2 found this helpful
Follow

Comments

Other Help Categories:

Get Started Guide

Watch our Ultimate Getting Started guide video

Pre-Sales Questions

Ask questions before purchasing our products

Login Problems

If you're having issues logging into our members hub

Accounts & Billing

Update your billing, request a refund and other accounts help

API Key Issues

Get help with licensing your site and API key issues

Membership Help

Get help creating Membership portals and courses

LiveEditor Help

If you need help using or troubleshooting the LiveEditor

Integrations

Find out about the many integrations possible with OptimizePress

Affiliate Questions

Have questions about promoting OptimizePress

Clubhouse Questions

Questions about our Clubhouse Membership Subscription