Search for answers:
The OptimizePress Support Site Has Moved: Click here to access the new Support site

Login emails not sending to members (OptimizeMember)

One of the most common issues we hear of from users of our OptimizeMember plugin is that emails with logins for new buyers of your courses or products are not being sent or received.

Important: This is almost always caused by individual email sending configurations on the server where your site is running

Many hosting companies now either limit or disable email sending from your server, so you may need to use an alternative method to send emails from your server to ensure that your new buyers/purchasers get access to what they have purchased.

>> This is not something that is due to any kind of bug in OptimizePress/OptimizeMember so is not something that we can fix from our side.  

Step 1: Follow our Email Deliverability Guide

The first step we recommend is to follow our email deliverability guide which you can find linked below:

>> View Email Deliverability Guide


Step 2: Follow our guide on using Sendgrid to send emails

Using the Sendgrid system will help you to send emails from your WordPress site with improved reliability and deliverability

>> View our Sendgrid Integration Guide


Didn't find an answer to your question? Contact Our Support Team (Submit a ticket)
Was this article helpful?
0 out of 0 found this helpful


Other Help Categories:

Get Started Guide

Watch our Ultimate Getting Started guide video

Pre-Sales Questions

Ask questions before purchasing our products

Login Problems

If you're having issues logging into our members hub

Accounts & Billing

Update your billing, request a refund and other accounts help

API Key Issues

Get help with licensing your site and API key issues

Membership Help

Get help creating Membership portals and courses

LiveEditor Help

If you need help using or troubleshooting the LiveEditor


Find out about the many integrations possible with OptimizePress

Affiliate Questions

Have questions about promoting OptimizePress

Clubhouse Questions

Questions about our Clubhouse Membership Subscription